Refund policy

RETURNS

We accept returns within 10 days of delivery. Items must be unworn, unwashed, with all tags attached and in the original packaging. Accessories that came with a set (sunglasses, purse, hat, hair clip) must be returned together with the set.

 

HOW TO START A RETURN

Email us at kwmo8888@gmail.com with your order number and the item you want to return. We will reply with return instructions and the return address within 1 business day. Please do not send items back without contacting us first.

 

RETURN SHIPPING

Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong item. In those cases we cover return shipping.

 

REFUNDS

Once we receive and inspect your return, we will refund the original payment method within 5 to 7 business days. Original shipping charges, if any, are not refunded. Items returned worn, washed, without tags, or after the 10 day window are not eligible for a refund.

 

EXCHANGES

We do not process direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

 

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you received the wrong item, contact us within 3 days of delivery with a photo and we will send a replacement or a full refund at no cost to you.

 

CANCELLATIONS

Orders are sent to our fulfillment center shortly after they are placed and usually cannot be cancelled once processing has started. If you need to cancel, email us immediately and we will do our best to help.